The return window
Placeholder copy. Unopened kits in their original sealed packaging can be returned within seven days of delivery. Raise the request from your order confirmation email or by writing to support with your order number.
What cannot be returned
Placeholder copy. For hygiene and safety reasons, the following are not eligible for return once the seal is broken.
- Opened test kits, strips or cassettes
- Insemination kits where the sterile pouch has been opened
- Items marked final sale at the time of purchase
- Products damaged by misuse or by ignoring the instructions
Damaged or wrong items
Placeholder copy. If a parcel arrives damaged, or the contents do not match your order, send photographs within forty-eight hours of delivery. We ship a replacement at our cost, and you do not need to return the original.
How to start a return
Placeholder copy. Follow these four steps.
- Email support with your order number and the reason
- We reply with a pickup slot, usually within one working day
- Hand the sealed item to the courier in its original packaging
- We inspect on arrival and confirm the outcome by email
Refund timelines
Placeholder copy. Once a return is approved, the refund is issued to the original payment method. Prepaid orders take five to seven working days to appear. Cash-on-delivery orders are refunded by bank transfer once you share your account details.
Cancellations
Placeholder copy. Orders can be cancelled free of charge until they are handed to the courier — usually within twelve hours of being placed. After dispatch, the return process above applies instead.